Privacy Policy

1. Information We Collect

When you request emergency roadside assistance, flatbed towing, or recovery services, we collect necessary personal and logistical data, including:

• Contact Information: Your name, phone number, and optional email address.
• Location Coordinates: Street addresses, highway exit markers, or GPS coordinates necessary to dispatch an operator to your disabled vehicle.
• Vehicle Specifics: Vehicle identification number (VIN), license plate, make, model, color, and observed damage conditions.
• Payment & Insurance Details: Information necessary to bill your service or verify coverage with an insurance carrier.

2. How Your Information Is Used

We use your data solely for operational purposes: routing tow operators to your exact location, communicating arrival times, processing billing, and providing collision recovery documentation to insurance adjusters or law enforcement when mandated.

3. No Sale of Motorist Information

Long's Towing & Recovery does not sell, rent, or lease customer phone numbers, location data, or accident reports to third-party marketing companies, lead brokers, or unauthorized solicitors.

4. Security & Data Retention

We employ industry-standard administrative and electronic safeguards to protect dispatch logs and service records. Records are retained strictly for the duration required by state transportation and tax regulations.

5. Contact Regarding Privacy

For inquiries regarding our privacy practices, contact our administrative office at [email protected] or call our dispatch desk.